Service NL
November 21, 2019

Consumers Reminded to Practice Smart Holiday Shopping

The holiday shopping season is upon us, and consumers are encouraged to be aware and informed before making purchases.

Shoppers are advised to ask about the seller's refund, exchange or re-stocking fee policy before buying. Retailers and other businesses generally agree that offering refunds or exchanges is a positive part of developing good customer relations however, no legal obligation exists for businesses to accept returned items unless they are defective and not sold as an ‘all sales are final’ contract or clearance item. Re-stocking fees can also be charged on all returned items.

While online shopping is a convenient way to make holiday purchases, consumers should use caution when sharing personal information online. Ensure the online retailer is legitimate and security enabled, use a safe payment option and avoid shopping if using public WiFi.

The holidays are also about charitable giving and consumers should take extra caution when making donations. If a consumer is unsure of the intentions of the organization seeking donation, reach out to the charity directly for information, or research online to confirm the charity is reputable and in good standing.

For questions about consumer rights, contact Service NL’s Consumer Affairs Division at 709-729-2599 or toll-free at 1-877-968-2600.

“Holiday shopping is meant to be a fun experience. Making informed shopping decisions will help protect consumers so there are no unexpected surprises from retailers.”
Honourable Sherry Gambin-Walsh
Minister of Service NL 

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Rappel aux consommateurs de faire un magasinage des FĂȘtes intelligent

Learn more
Consumer Affairs Division of ServiceNL  

Canadian Anti-Fraud Centre external link

Follow us on Twitter:  @GovNL external link  and @ServiceNL_ external link

Media contact
Krista Dalton
Service NL
709-729-4748, 685-6492

2019 11 21                              10:50 a.m.