A pilot project that encourages clients to avail of digital services and take advantage of online discounts is now available in the Placentia Bay area. The pilot, originally launched this summer at Motor Registration Division (MRD) Mount Pearl, will help reduce customer wait times and provide more efficient service.
Computer terminals that offer access to MRD’s digital services will assist customers in completing online transactions such as driver’s licence or vehicle renewals and help them save time. In communities like Dunville, where there is no MRD office, clients can complete online transactions using digital services at their local Advanced Education, Skills and Labour office.
Other recent improvements made to reduce wait times include online appointment bookings for a specific day and time; text message alerts that indicate the customer’s place in line; email notifications of driver’s licence and vehicle registration renewals; and a new secure driver’s licence and photo ID, announced in October 2017. This month, MRD will begin issuing a new, more secure, vehicle registration document for all future commercial and non-commercial vehicle transactions.
The pilot project reflects government’s commitment in The Way Forward to enhance service delivery through a digital-by-design approach. In 2018, the Provincial Government launched a five-year plan that will enhance government-wide service delivery by allowing each resident to interact with all government departments through one convenient, centralized point of access. Online transactions such as driver’s licence or vehicle renewals will be a major part of this initiative.
This initiative also delivers on commitments in The Way Forward to deliver better services and better outcomes for residents. The Way Forward outlines all actions the Provincial Government is taking to achieve a strong, diversified province with a high standard of living, and can be viewed at thewayforward.gov.nl.ca.
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“In collaboration with the Department of Advanced Education, Skills and Labour, we are able to offer digital services in a number of our province’s rural communities where there are no Government Service Centres. Residents who would have had to commute to the nearest centre will benefit.”
Honourable Sherry Gambin-Walsh
Minister of Service NL
The Provincial Government is committed to improving the accessibility to government programs and services through its five-year digital government plan, and that includes programs like this pilot project. As we move forward with the digital government plan, we will enhance government-wide service delivery by combining all interactions an individual has with government together, creating efficiencies and a better experience for the public.”
Honourable Tom Osborne
Minister Responsible for the OCIO
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Learn more
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New Driver’s Licences to Have Significantly Enhanced Security Features
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Finance
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