Health and Community Services
January 15, 2019

CHANNAL Opens New Location and Expands Warm Line Service

The Honourable John Haggie, Minister of Health and Community Services was pleased to attend the grand opening of a second location in the Eastern region for CHANNAL, at 878 Topsail Road in Mount Pearl.

CHANNAL is a provincial organization that exists to build and strengthen a self-help network among individuals who live with mental health and addictions issues. CHANNAL’s mission is to inspire hope for recovery and improve the quality of life for individuals living with mental health and addictions issues through peer support, public education and policy consultation.

The Department of Health and Community Services is pleased to provide $480,000 to increase access to peer support in Newfoundland and Labrador with the expansion of the Warm Line and additional in-person peer support positions in every region of the province.

Expansion of the Warm Line – a non-emergency, non-crisis telephone peer support and information service – will increase access to telephone-based peer support across the province. First launched in 2016, the Warm Line receives upwards of 1,300 calls per month. The Warm Line is based out of CHANNAL’s St. John’s location at 70 The Boulevard.

Individuals can access the Warm Line by calling: 1-855-753-2560 or in the St. John’s/Mount Pearl area at: 709-753-2560, during the hours of 11:00 am to 11:00 pm, seven days a week.

Support for CHANNAL and expansion of the Warm Line deliver on commitments in The Way Forward deliver better services and better outcomes for residents. The Way Forward outlines all actions the Provincial Government is taking to achieve a strong, diversified province with a high standard of living, and can be viewed at

“CHANNAL is to be commended for the services they provide for individuals living with mental health issues, addictions issues or any kind of challenge and struggle. Through learned experiences, their staff help foster positive mental health by helping people cope with the normal stresses of life.”
Honourable John Haggie
Minister of Health and Community Services

"For over 10 years, the community sector has recognized the need for a mental health support line – a line that you can call when you simply need someone to talk to. Less than three years after receiving our first official Warm Line call, the service usage has exceeded our expectations. I am so honoured to work with the Department of Health and Community Services to ensure peer support continues to play a crucial and effective role in recovery."
Paula Corcoran-Jacobs
Executive Director, CHANNAL

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Media contacts
Kathy Dicks-Peyton
Health and Community Services
709-729-6986, 699-1982

Monica Joyceina

2019 01 15                              1:45 p.m.