Health and Community Services
June 26, 2018

Minister Haggie Releases Report on Private and Community Road Ambulance Operators in Newfoundland and Labrador

The Provincial Government today released Grant Thornton’s report on staffing and payroll of all private and community road ambulance operators in Newfoundland and Labrador. The review was a result of public concerns about ambulance availability and staffing across the province triggered by issues in Happy Valley-Goose Bay.

Announced in December 2017, the review included ambulance staffing lists, timesheets, and payroll records covering a three-month period from July to September 2017. The goal of the review was to determine the level of operator compliance when it came to minimum staffing requirements of ambulances and minimum payroll requirements.

Grant Thornton reported that during the three-month period:

  • 15 of 47 ambulance operators (32 per cent) were non-compliant in delivering minimum payroll requirements;
  • 36 of 47 ambulance operators (77 per cent) were non-compliant in meeting minimum staffing requirements; and
  • 8 of 47 ambulance operators (17 per cent) did not meet either requirement.

The Provincial Government accepts all recommendations and has begun immediate implementation. Actions to be taken include:

  • Asking the Office of the Comptroller General to investigate any potential risk of fraud as outlined in the province’s Fraud Management Policy;
  • Directing Grant Thornton to conduct forensic audits of those operators who were non-compliant over $25,000;
  • Engaging Grant Thornton to conduct monthly monitoring of operators and directing them to work together to ensure clear, transparent data tracking processes are in place; and
  • Setting up a new internal audit group which will actively monitor operator contract compliance on a monthly basis to ensure services are staffed appropriately and all public funding is used for its intended purpose.

“We want people in our communities to know that they have a service they can rely on in the case of an emergency. Everyone deserves to have access to emergency services in a timely manner no matter where they live in the province. It is imperative for all ambulance operators to adhere to regulations and contracts with the province. I thank Grant Thornton for their work. We accept their recommendations and will begin immediate implementation.”
Honourable John Haggie
Minister of Health and Community Services

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Learn More

Private and Community Ambulance Operators Staffing and Payroll Review - // PDF Icon

Minister Haggie Announces Start of Province-Wide Ambulance Audit -

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Media contact
Emily Timmins
Health and Community Services
709-729-6986, 693-1292

2018 06 26                              2:45 p.m.