Executive Council
Health and Community Services
September 24, 2018

Wait List for Mental Health and Addictions Counselling Services Eliminated in Happy Valley-Goose Bay

Labrador-Grenfell Health has eliminated the wait list for mental health and addictions counselling services at the Labrador Health Centre in Happy Valley-Goose Bay. This comes one year into the implementation of Towards Recovery: The Mental Health and Addictions Action Plan for Newfoundland and Labrador. This also follows on the Towards Recovery update provided this summer which highlighted that there has been a 35 per cent reduction in the number of people waiting for counselling services province-wide.

In partnership with the Community Coalition for Mental Health and Addictions, Labrador-Grenfell Health was able to transition from an appointment-based counselling service to a walk-in service. An open house was held today at the Labrador Health Centre to give people the opportunity to meet some of the regional staff, ask questions and learn more about the services available through Labrador-Grenfell Health.

Doorways, a single-session walk-in mental health and addictions service that provides counselling services to those who feel they need to speak to someone immediately, continues to be available through all four regional health authorities. To find a location, people can call 811. A list of locations in the Labrador-Grenfell Health authority area can also be found in the backgrounder below.

Along with Doorways and 811, the department wishes to remind people that if you or someone you know is in need of help, other supports are available including:

  • The Mental Health Crisis Line at 1-888-737-4668
  • CHANNAL’s Peer Support Warm Line at 1-855-753-2560
  • Bridge the gApp at www.bridgethegapp.caexternal link icon.

A key priority of Towards Recovery is to reduce wait lists and wait times for mental health and addictions services. This initiative delivers on commitments in The Way Forward to deliver better services and better outcomes for residents. The Way Forward outlines all actions the Provincial Government is taking to achieve a strong, diversified province with a high standard of living, and can be viewed at thewayforward.gov.nl.ca.

Quotes
“Our government is committed to changing the mental health and addictions system in Newfoundland and Labrador, so people can readily access the services and supports they need when and where they need them. One year into the implementation of Towards Recovery, we have seen a 35 per cent reduction in the number of people waiting for counselling services. I am pleased to see the impact of our approach in Happy Valley-Goose Bay where the wait time has been eliminated completely. We are making great progress, but we still have more work to do. Towards Recovery is a solid foundation from which we are building.”
Honourable Dwight Ball
Premier of Newfoundland and Labrador

“Partnership between individuals and families with lived experience, grassroots community groups, all levels of government, municipalities, and health care providers are key to changing how mental health and addictions care is delivered in Newfoundland and Labrador. We are seeing the success of partnerships here in Happy Valley-Goose Bay where the barrier of wait times has been removed. It is our goal to ensure barriers to service continue to be removed so that more people can access the right care, at the right time, right in their very own communities.”
Honourable John Haggie
Minister of Health and Community Services

“This initiative is part of Labrador-Grenfell Health’s ongoing journey to further improve the health of our population. To have a substantial impact, we must take a primary health care approach; not only supporting our region during times of crisis but also ensuring access on a day-to-day basis. This is an opportunity to shape the mental health and addictions system to meet the needs of the population we serve, and we will continue to implement strategies with that in mind.”
Heather Brown
President and CEO, Labrador-Grenfell Health

“Through a collaborative approach, we are working to ensure our clients receive counselling when they need it rather than waiting. This will certainly have a positive impact on our clients, their families and loved ones, as well as our mental health and addictions staff.”
Sandy Penney
Regional Director of Mental Health & Addictions, Labrador-Grenfell Health

“As a member of the Community Coalition for Mental Health and Addictions and an advocate for timely access to mental health services, this initiative is a positive progression for the entire community and region. Others in the community who are struggling, but have not sought help, will have a place to go to avail of services in times of need. This, in turn, will hopefully bring relief to the individual, their family and loved ones, as well as the mental health and addictions division at Labrador-Grenfell Health. This initiative is a wonderful example of adopting an innovative approach and finding solutions. Thank you to all who advocated and had the wisdom to assist in this change. No sweeter words have been heard today than ‘doors are open’!”
Pat Loder
Community Coalition for Mental Health and Addictions

- 30 -

Learn More

Towards Recovery: The Mental Health and Addictions Action Plan for Newfoundland and LabradorPDF icon

Thirty-Five Per Cent Reduction in People Waiting for Services After One Year Into the Mental Health and Addictions Action Plan

Follow us on Twitter: @GovNLexternal link icon an @HCS_GovNLexternal link icon

Media contacts
Michelle Cannizzaro
Office of the Premier
709-729-3960
michellecannizzaro@gov.nl.ca

Tina Newhook
Health and Community Services
709-729-1377, 728-2837
tinanewhook@gov.nl.ca

Amanda MacNeil
Labrador-Grenfell Health
709-897-3102, 899-1074
amanda.macneil@lghealth.ca

BACKGROUNDER

Location and Times for Doorways in Labrador-Grenfell Health Region

Labrador West Health Centre
Labrador City
Tuesdays
2:00 p.m. to 10:00 p.m.

Labrador Health Centre
Happy Valley-Goose Bay
Tuesdays
2:00 p.m. to 10:00 p.m.

Charles S. Curtis Memorial Hospital
St. Anthony
Tuesdays
10:00 a.m. to 6:00 p.m.

Labrador South Health Centre
Forteau
Mondays
11:00 a.m. to 7:00 p.m.

Strait of Belle Isle Health Centre
Flower’s Cove
Tuesdays
10:00 a.m. to 6:00 p.m.

White Bay Central Health Centre
Roddickton
Thursdays
10:00 a.m. to 6:00 p.m.

Nain Clinic
Nain
Thursdays
2:00 p.m. to 5:00 p.m.

Hopedale Clinic
Hopedale
Thursdays
2:00 p.m. to 5:00 p.m.

Port Hope Simpson Clinic
Port Hope Simpson
Wednesdays
1:00 p.m. to 5:00 p.m.

Charlottetown Community Clinic
Charlottetown by calling 709-960-0234
Wednesdays
1:00 p.m. to 5:00 p.m.

St. Lewis Community Clinic
St. Lewis by calling 709-960-0234
Wednesdays
1:00 p.m. to 5:00 p.m.

Mary’s Harbour Community Clinic
Mary’s Harbour by calling 709-960-0234
Wednesdays
1:00 p.m. to 5:00 p.m.

2018 09 24                              4:40 p.m.