Executive Council
April 24, 2018

The Digital Way Forward: Government Unveils Five-Year Plan to Make Service "Digital By Design"

Today, the Honourable Dwight Ball, Premier of Newfoundland and Labrador, and the Honourable Tom Osborne, Minister Responsible for the Office of the Chief Information Officer, advanced a key commitment in The Way Forward by releasing a five-year plan to enhance government services for residents by making services “digital-by-design.”

The plan gives details of a future-state, digital platform through which all connections with government are integrated, allowing residents to access services, information, and transactions when and how they want. Through this plan, government will fully realize the new approach of “One Client. One GovNL. One Relationship.” The public will see government as one organization regardless of the individual or department with whom they interact.

The plan is made up of six initiatives which, when taken together, will transform how government services are delivered. They include:

  • One GovNL website: gov.nl.ca will be designed to quickly accommodate each resident’s needs and unique interactions with any department of government, with minimal navigation.  The redesign will consider and accommodate the diverse and varying needs of the Newfoundland and Labrador population.
  • My GovNL digital ID: A single government-wide digital ID will provide residents with one set of authentication credentials for all services and applications, and will allow government to accurately identify, track and consolidate all data for a particular resident across their entire relationship with government.
  • My GovNL profile: The My GovNL profile will consolidate each individual’s common, shared client information into a single client data record. The profile allows each individual to update their personal information across government in one centralized place.
  • My GovNL dashboard: A secure self-service area where every individual in the province can manage all of their government interactions, such as renewing licences, tracking applications and updating their notification preferences.
  • Alerts and notifications: Government will be able to update residents about matters of importance to them, and residents will be able to set personalized alerts and receive the notifications however they prefer.
  • Smart Application: A new approach that organizes client information in a way that allows residents to apply for multiple services at once by combining applications, which will simplify applications, renewals, and other processes for residents.

These initiatives will be fully implemented by 2022-23. Progress updates will be provided throughout the course of the five-year plan.

“When we launched The Way Forward our government promised we would challenge ourselves to do better than previous governments.  With this “Digital By Design” approach to service delivery, we will exceed the expectations of residents with respect to the speed and ease with which we will deliver services they need, and we will do it in a cost-effective manner that not only improves government efficiency, but also enhances data security for everyone.”
Honourable Dwight Ball
Premier of Newfoundland and Labrador

“This five-year plan will enhance government-wide service delivery by allowing each resident to interact with all government departments through one convenient, centralized point of access. Through this initiative we will deliver our government’s commitment to provide better service to the people of Newfoundland and Labrador.”
Honourable Tom Osborne
Minister of Finance and President of Treasury Board
Minister Responsible for the Office of the Chief Information Officer

“We are pleased to see government continue to embrace technology as they set out their plan to streamline and digitize service delivery, and work toward a more efficient and effective approach to resident interaction.  Throughout the execution of this plan, there is tremendous experience and expertise in the province’s technology sector that can be leveraged to help ensure the system is responsive to the changing needs of residents using the most modern tools available”
Kendra MacDonald
Chair and Acting CEO, NATI

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Learn More
Video – Digital By Design – Business Services External Link Icon

Video – Digital By Design – Resident Services External Link Icon

The Way Forward

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Media contacts
Michelle Cannizzaro
Office of the Premier

Marc Budgell
Office of the Chief Information Officer
709-729-2477, 689-0430


2018 04 24                                                    12:20 p.m.