Service NL
November 9, 2017

The following statement was given today in the House of Assembly by the Honourable Sherry Gambin-Walsh, Minister of Service NL:

Residents Begin Receiving New, More Secure Drivers Licences

Mr. Speaker, I am pleased to rise today to announce that new, more secure driver’s licences and ID cards are now being delivered across the province.

Last month we unveiled the new tamper-proof, laser-engraved polycarbonate cards, which help prevent identity theft.

The new system for issuing these cards is now live for those using our online services. Over the coming weeks, all Motor Registration Division offices will also begin using it to serve customers who visit their locations.

Mr. Speaker, the existing system was acquired through a public procurement process.  Through a joint procurement agreement with the other Atlantic Provinces the new system achieves cost savings of 68 cents per card. We have also eliminated the imminent cost of replacing the existing system’s hardware.

I am pleased to report that the new, more efficient system will not have a negative impact on jobs, but will allow our staff to serve customers faster. It also has rigorous safeguards to protect our customers’ private information.

This initiative is part of The Way Forward commitment to pursue service delivery that is “Digital By Design.” It is just one of the changes at Motor Registration Division over the past two years that improves service to our customers.

In April, we also introduced an advance appointment booking system for Motor Registration Division in Mount Pearl, which is producing excellent results and helping reduce wait times.

We look forward to sharing news about additional service improvements in the coming year.

Thank you.


2017 11 09                                                    1:55 p.m.