Convergys opens second contact centre in St. John�s

Convergys Corporation (NYSE: CVG), a global leader in integrated billing, employee care, and customer care services, is expanding its operations in St. John�s by opening a second location at the Village Mall Centre on Topsail Road. Convergys expects to create approximately 300 new jobs dedicated to its Employee Care business.

Convergys Employee Care provides benefits administration, human resource administration, learning, payroll administration and recruiting and staffing services to several major global companies that have long-term human resource services contracts with Convergys. Convergys specialists in the new Employee Care service centre in St. John�s will answer phone calls from employees and assist them with human resource needs Monday through Friday.

�The key to our success in St. John�s is the availability of a skilled and professional workforce and the support we receive from the local and provincial governments. Our employees are dedicated to providing our clients with the highest level of customer and employee care services,� said Michael Roberts, director of operations. �We look forward to growing our new Employee Care facility and bringing new jobs to the Newfoundland and Labrador region.�

Convergys opened its first contact centre in St. John�s in 2000 on Torbay Road. Earlier this year, Convergys expanded the Torbay Road location and currently employs over 1,500 individuals who provide customer service and human resources support to major companies in various high growth industries such as communications and automotive.

�The Convergys expansion supports our government�s commitment to strengthen the economy of Newfoundland and Labrador," said Trevor Taylor, Minister of Innovation, Trade and Rural Development. �Convergys has a successful history in providing skilled jobs and career opportunities for the people of our province and we look forward to the continued success of the company.�

Convergys prides itself on being a good corporate citizen. This year, Convergys employees raised over $15,000 for an annual telethon benefiting the Janeway Children's Hospital Foundation and over $5,000 for the Juvenile Diabetes Research Foundation. Employees also support Big Brothers Big Sisters of Eastern Newfoundland, School Lunch Association, and Community Food Sharing Association.

Convergys offers employees comprehensive training, competitive wages and flexible scheduling. In addition, new employees can take advantage of tuition reimbursement after day one and a competitive benefits package that includes full medical, dental, and vision coverage, which is available after 90 days of employment.

Potential candidates should have a minimum of high school or equivalent, six months customer service experience, computer knowledge, strong oral communication and problem solving skills.

Applicants can apply by calling (709) 757-1703, faxing an application to (709) 757-1817 or applying on-line at stjohn�s.recruitment@convergys.com.

The Topsail Road facility is the 16th location for Convergys in Canada. Convergys has operated in Canada since 1994 and employs over 14,000 people in Cornwallis, Halifax, New Glasgow (2) and Truro, Nova Scotia, Brandon and Winnipeg, Manitoba, St. John's (2), Newfoundland and Labrador, Ottawa and Welland, Ontario, Kamloops, British Columbia and Edmonton (2), Lethbridge and Red Deer, Alberta.

Media contact:
Michael Roberts, Convergys
(709) 757-7010 or michael.j.roberts@convergys.com

Lauri Roderick, Convergys Corporate Communications
(513) 723-3404 or lauri.roderick@convergys.com

Lynn Evans, Communications, Innovation, Trade and Rural Development, (709) 729-4570, 690-6290

2006 09 15                                         10:00 a.m.