Premier announces new customer management centre to open in Mount Pearl

Premier Danny Williams; Kathy Dunderdale, Minister of Innovation, Trade and Rural Development; Brian Delaney, Senior Vice President, North American Operations for TeleTech Holdings, Inc.; Mount Pearl Mayor Steve Kent; and Mount Pearl MHA Dave Denine today announced TeleTech, a global leader in delivering and managing customer management solutions, leased a portion of Mount Pearl Square. After TeleTech reconfigures the facility for their business and signs a client for the site, they will actively begin recruiting for employees. It is anticipated that approximately 600 full-time equivalent jobs will be created when the facility is fully operational.

"By supporting the growth of new industries and promoting the province as a sound place to invest, government continues to demonstrate its commitment to building a stronger economy in Newfoundland and Labrador," said Premier Williams. "We are very pleased that a company like TeleTech, with a solid track record and reputation in the industry, has made a commitment to create a significant number of new jobs in the province. The Government of Newfoundland and Labrador has been pleased to help facilitate this decision."

TeleTech is a global provider of customer management and business process outsourcing (BPO) services and provides a variety of customer management services to its corporate clients, including telephone and internet-based customer management support.

"TeleTech is focused on providing multifaceted business solutions to our clients, delivering significant value to them. We believe talented employees who can meet TeleTech�s complex demands are essential to the success of our business. Major factors in choosing Mount Pearl were the educated workforce and the business environment of the province," said Brian Delaney, Senior Vice President, North American Operations, TeleTech. "The provincial government and the City of Mount Pearl successfully created a winning partnership with TeleTech, and we look forward to joining the community. We plan to make a formal announcement later in the year, when we officially place a TeleTech client at the Mount Pearl location."

"This investment by TeleTech will provide jobs for the people of Newfoundland and Labrador and significant economic spin-off benefits for the province as a whole," said Minister Dunderdale. "TeleTech is a world leader in its field, and we look forward to a long and productive relationship with them."

The provincial government will provide an incentive package to TeleTech in the form of a wage rebate on its total payroll. The incentives will be performance based and paid out once the jobs have been created and verified. The company encourages those who are interested in employment with TeleTech to visit their Internet-based employment site at //hirepoint.teletech.com and submit their application online. "Although we will not open the Mount Pearl site until we have a signed client for placement, we are accepting applications to create a database of qualified potential employees. We can then ramp up the facility very quickly," said Brian Delaney.

"Our city is thrilled with TeleTech�s decision to locate in Mount Pearl," stated Mayor Kent. "Mount Pearl contributes significantly to the economy of the region and the province, and TeleTech is a very welcome addition to our business community."

"This is great news for the City of Mount Pearl," said MHA Denine. "I am looking forward to TeleTech coming to the city and to the benefits the company�s presence will bring to the area. The jobs created by the company will benefit residents of Mount Pearl and the region as a whole. I am delighted with today�s announcement."

About TeleTech

TeleTech employs 31,000 people in 62 customer contact centres worldwide. TeleTech offers solutions to a variety of industries including financial services, transportation, communications, government and travel. TeleTech serves customers from operations in 13 different countries, including the U.S., Canada, Australia, New Zealand, Mexico, Brazil, Spain, Hong Kong, Argentina and the Philippines, and provides support in more than two dozen languages.

FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements relating to future results. The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking statements. These forward-looking statements are subject to risks and uncertainties that may cause TeleTech�s and its subsidiaries� actual results to differ materially from those expressed or implied by such forward-looking statements, including but not limited to the following: the ability for the Company to execute its growth plans and to achieve its three-year financial goals and targeted cost reductions; the Company�s ability to increase profitability via the globalization of its North American best operating practices; the ability to successfully launch and generate revenue from new product introductions; the estimated revenue associated with new or renewed client agreements; the possibility of the Company�s Database Marketing and Consulting segment not returning to historic levels of profitability; the ability of the Company to fund its future growth initiatives; greater than anticipated competition in the customer care market, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing significant client relationships, or early termination of a client agreement; the Company�s ability to close new business and fill excess capacity; consumers� concerns or adverse publicity regarding the products of the Company�s clients; higher than anticipated start-up costs or lead times associated with new ventures or business in new markets; execution risks associated with performance-based pricing metrics in certain client agreements; the Company�s ability to find cost effective locations, obtain favorable lease terms, and build or retrofit facilities in a timely and economic manner; risks associated with business interruption due to weather-related events; risks associated with attracting and retaining cost-effective labor at the Company�s customer management centers; the possibility of additional asset impairments and restructuring charges; risks associated with changes in foreign currency exchange rates; economic or political changes affecting the countries in which the Company operates; changes in accounting policies and practices promulgated by standard setting bodies; and, new legislation or government regulation that impacts the customer care industry.

Please refer to the Company's filings with the Securities and Exchange Commission, including the Company's Annual Report on Form 10-K for the year ended 2004, for a detailed discussion of factors discussed above and other important factors that may impact the Company's business, results of operations, financial condition, and cash flows. The Company assumes no obligation to update its forward-looking statements to reflect actual results or changes in factors affecting such forward-looking statements.

TeleTech and the TeleTech logo are trademarks of TeleTech Holdings, Inc.

Media contact:

• Elizabeth Matthews, Office of the Premier, (709) 729-3960
• Julie Lucas, TeleTech, (303) 397-8555
• Lynn Evans, Innovation, Trade and Rural Development, (709) 729-4570

2005 06 14                                           10:00 a.m.