Customers Advised to Learn More about Refund Policies

This Christmas season, shoppers are reminded that while they are searching for the perfect gift and great deal, they also need to ask store employees about refund policies. The Consumer Affairs Division of the Department of Government Services receives many inquiries about refund policies every holiday season when consumers find out it may not be so easy to return an item.

"Return policies vary from store to store with some stores having a no refund policy and only offering store credit or exchange," said the Honourable Harry Harding, Minister of Government Services. "To avoid disappointment, consumers would be wise to ask about those policies before they buy an item. I would also recommend that before buying anything, consumers should ensure it is in good condition and working properly."

Common refund options include money back guarantees which usually have certain restrictions such as proof of purchase, time limits and returning the item in the original packaging. Some stores offer exchanges or credit notes only and other stores, in particular specialty shops, may have a "no refund" policy. These are all options that consumers should become familiar with in case they are not satisfied with the product. Also, it is important to keep all Christmas receipts in a safe and easy-to-remember location in case a purchase needs to be returned.

Consumers should also keep in mind that gifts purchased at full price which are later discounted may only be refunded at the discount price, if the consumer no longer has a receipt. As well, consumers should be aware of any signage in the store which indicates that sales may be final.

For consumers who prefer online shopping, they should make sure that the website they are visiting is secure and has protection for online payments. Consumers should look for the URL beginning with https rather than http and the lock icon in the lower right hand corner of their browser. It is important to also read the fine print for online refund policies.

Consumers who are unsure of their rights should contact the Consumer Affairs Division at 709-729-2599 or toll-free at 1-877-968-2600.

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Media contact:
Vanessa Colman-Sadd
Director of Communications
Department of Government Services
709-729-4860, 682-6593
vanessacolmansadd@gov.nl.ca 

2010 12 01                                                    10:15 a.m.