With the Christmas season in full
swing and shoppers filling malls and stores, the Trade
Practices Division of the Department of Government
Services is reminding shoppers to inquire about refund
policies.
"The department receives many
inquiries about refunds during the holiday season and
consumers should learn about return policies, as they
may vary from store to store," said the Honourable Kevin
O�Brien, Minister of Government Services. "Some stores
have a no refund policy and will only offer store credit
or exchange. This may leave consumers disappointed,
which is why they need to ask at point of purchase what
refund policies are in effect."
Stores are free to set their own
refund policies with some common options including a
money back guarantee. Stores which offer money back
guarantees usually apply certain restrictions such as
proof of purchase, time limits and returning the item in
the original packaging. Other common options offered by
stores may include an exchange or credit note. In
addition, some stores, in particular specialty shops,
may have a "no refund" policy. These are all options
that consumers should become familiar with in case they
are not satisfied with the product.
Consumers should also keep in mind
that gifts purchased at full price which are later
discounted may only be refunded at the discount price,
if the consumer no longer has a receipt. As well,
consumers should be aware of any signage in the store
which indicates that sales may be final.
"I encourage consumers to keep all
their Christmas receipts and put them in a safe place,"
said Minister O�Brien. "In addition, consumers should
ensure that the merchandise they are buying is in good
condition and works properly before finalizing the
sale."
For consumers who prefer online
shopping, they should make sure that the website they
are visiting is secure and has protection for online
payments. Consumers should look for the URL beginning
with https rather than http and the lock icon in the
lower right hand corner of their browser. It is
important to also read the fine print for online refund
policies.
Consumers who are unsure of their
rights should contact the Trade Practices Division at
709-729-2599 or toll-free at 1-877-968-2600.
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