Tips for Christmas shopping

Dianne Whalen, Minister of Government Services, reminds consumers that they should ask stores about their refund policies this Christmas season. This time of year, the Trade Practices Division often receives more inquiries about refunds than at any other time of the year.

�We want to ensure that consumers are not disappointed if they need to return a Christmas gift,� said Minister Whalen. �The best way to prevent this is to simply ask about refund policies. Many consumers believe they are entitled to an automatic refund if they wish to return an item however stores are not required by law to give a refund and are free to set their own refund policies. Some stores do not issue a refund and others will not give a full refund without the bill of sale. It is best to check first.�

Refund policies vary from store to store. Many stores provide a money back guarantee if consumers are not satisfied with a particular product, others offer an exchange or credit note, while some stores, in particular specialty shops, have a "No Refund" policy. Stores which offer money back guarantees usually apply certain restrictions such as proof of purchase, time limits and returning the item in the original packaging.

�It is important to save receipts, especially if the store participated in a discount event. Without a receipt, even if you paid full price, you might only be given a refund equivalent to the discount price as there would be no proof that you paid full price," said Minister Whalen. �I would also suggest that consumers ensure merchandise they are buying is in good condition and where necessary, in working order before finalizing the sale.�

Consumers who are unsure of their rights should contact the Trade Practices Division at (709) 729-2660 or toll-free at 1-877-968-2600.

Media contact: Vanessa Colman-Sadd, Communications, (709) 729-4860, 682-6593

2005 12 09                          9:10 a.m.