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Notice to Motor Registration Division customers The Motor Registration Division of the Department of Government Services wishes to notify its customers that a computer glitch has resulted in two notices of renewals being mailed for vehicle registrations due to expire in October. All 25,200 customers with vehicle registrations due to expire next month are getting two notices in the mail. The glitch occurred with government�s IT service provider which issues the renewal notices each month on behalf of the Motor Registration Division. Customers are asked to disregard the second notice. The company contracted to provide government�s IT services inadvertently printed and mailed the renewal applications twice. The costs associated with this computer error will be paid by the company at no charge to government. The Motor Registration Division encourages people to renew their vehicle registrations on-line to avoid waiting in line at their offices around the province and delays in receiving stickers. Renewals can also be paid by mail or through a financial institution, but on-line registrations are processed immediately, resulting in people receiving their stickers more quickly. The Motor Registration Division has been working through the processing backlog of vehicle registration renewals resulting from the month-long public sector strike and summer staffing issues. People are asked to be patient and to keep proof of their payment in their vehicle until their new stickers arrive in the mail. Processing times should be back to normal by the end of October. The Motor Registration Division apologizes for any inconvenience. Media contact: Tracy Barron, Communications, (709) 729-4860 or 690-6157 2004 09 21 4:25 p.m. |
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