Consumer Christmas refund advisory

Walter Noel, minister responsible for consumer affairs, advises consumers to inquire about store refund policies when purchasing Christmas gifts to avoid disappointment this holiday season.

Consumer affairs officials receive more inquires about refunds during the Christmas season than at any other time of the year. Many consumers think they are entitled to an automatic refund, if they wish to return an item. However, stores are not required by law to give a refund or a credit note, even if the consumer provides a receipt.

Refund policies vary from store to store. Although many stores provide a money back guarantee if customers are not satisfied with their purchase, some retail outlets have no refund policy. This means that once a sale is made, consumers will not be able to return the merchandise. In some cases however, stores may offer an exchange or credit note. Consumers should know what their options are at the time of purchase.

Consumers are advised to pay special attention to refund policies when purchasing large ticket items such as computers, televisions, stereo systems, and digital cameras. Stores which offer money back guarantees usually apply certain restrictions, such as proof of purchase, time limits for refunds, and unused merchandise in original packaging.

Consumers must also remember to keep all sales receipts. Without the bill of sale, a store may accept the return of the merchandise, but may not issue a refund or credit note for the full amount of the purchase. This is especially true if the item is on sale when it is returned. Even though consumers may have paid full price for the merchandise, they may only be entitled to the discount price if they do not have a receipt.

Consumers are also advised to ensure that goods are in satisfactory condition before finalizing a sale.

If consumers have any questions, or require more information, they can contact consumer affairs officials at (709) 729-2600; (709) 729-2599; or (709) 729-2623

Media contact:

Rick Callahan, Director of Communications, (709) 729-4860
Gail Miller, Manager of Trade Practices, (709) 729-4196

2002 11 29                                       3:50 p.m.