NLIS 7
June 13, 2001
(Industry, Trade and Rural Development)

New customer contact centre officially opens in Corner Brook

ICT Group, Inc. officially opened its newest customer contact centre in Corner Brook today.

"This is a positive economic development for the Corner Brook region," said Industry, Trade and Rural Development Minister Beaton Tulk, who participated in the opening. "It reflects our government�s commitment to building stronger regional economies, diversifying our overall economy, and helping create new job opportunities through the private sector in all areas of the province. The information technology industry, in particular, shows significant potential for growth and has been targeted for attention in our recently released Jobs and Growth Renewal Strategy."

The customer contact centre, located in the Valley Mall, provides sales and service support for clients in the financial and insurance industries. ICT Group has already begun successfully recruiting employees for this centre. When in full operation, it is expected to employ 300 customer sales and service representatives, quality assurance, training and operations management personnel.

Also on hand for the opening were John J. Brennan, chairman and chief executive officer of ICT Group; Paul Pierce, senior vice_president and general manager of ICT Group�s Canadian CRM operations; and, Glen Seymour, director of business voice solutions and support of Aliant Telecom (parent company of NewTel).

"We opened the Corner Brook facility to meet the increased demand for Canadian customer relationship management sales and service solutions by existing and prospective clients across Canada and the U.S.," said Mr. Brennan. "We are confident that this operation will provide the same consistent, quality performance as our other Canadian CRM contact centres."

NETWORK Newfoundland and Labrador, a public/private partnership between the provincial government and NewTel � an Aliant company � worked closely with ICT Group. The organization was established in 1995 to attract customer contact centre operations to the province.

"Today�s opening marks a significant recognition of NETWORK�s efforts, in conjunction with its partners," said Frank Fagan, president, Aliant Telecom Wireless Services. "This is a wonderful achievement for the team and firmly enhances the role of this province as a key player in the call centre sector."

ICT Group, Inc. is a publicly traded company (NASDAQ: ICTG) based in Langhorne, Pennsylvania, U.S.A. It employs more than 8,000 people worldwide and operates more than 40 customer contact centres throughout the U.S., Canada, Europe and Australia, supporting clients in the financial, insurance, telecommunications, health care, information technology, media, energy and hospitality industries. The company currently manages six other CRM sales and service operations throughout New Brunswick and Nova Scotia. ICT Group also offers a full suite of hosted CRM solutions, for use by clients at their own in_house facility or on a co_sourced basis in conjunction with ICT Group's fully compatible web_enabled customer service operations.

Media contacts:

Jackie Amendolari
Assistant Director of Marketing Communications, ICT GROUP
(215) 702-2018

Josephine Cheeseman
Communications, Industry, Trade and Rural Development
(709) 729_4570

Isabelle Robinson
Public Affairs Manager, Aliant Telecom Business Services
(866) 694_6762

2001 06 13                                                       3:05 p.m.