Consumer Christmas refund advisory

The Trade Practices and Licensing Division of the Department of Government Services and Lands is advising consumers to enquire about store refund policies when purchasing Christmas gifts to avoid disappointment this holiday season.

Walter Noel, minister responsible for consumer affairs, says: "Consumer affairs officials receive more inquiries about refunds during the Christmas season than at any other time of the year.

"Many consumers believe they are entitled to an automatic refund if they wish to return an item. However, stores are not required by law to give a refund or credit note."

Refund policies vary from store to store. Although many stores provide a money back guarantee if customers are not satisfied with a particular product, some retail outlets have a no refund policy. This means that once a sale is made, consumers will not be entitled to return the merchandise. In some cases, however, stores may offer an exchange or credit note, even if there is a no refund policy. Consumers should know what their options are at the time of purchase.

Consumers are advised to pay special attention to refund policies when buying large ticket items such as electronics and computers. Stores which offer money back guarantees usually apply certain restrictions such as proof of purchase; time limits; and return in original packaging.

Consumers should keep all sales receipts. Without a bill of sale, an item may be taken back but the consumer might not be issued a refund for the full amount of the purchase. If the item was on sale sometime during the season, the store would have no way of knowing whether the consumer bought it at the reduced or regular price. Even though consumers may have paid full price for the item, they may only be entitled to the discount price if they do not have a receipt.

Consumers are also advised to ensure that goods are in satisfactory condition before finalizing the sale.

Media contact: Rick Callahan, Communications, (709) 729-4860.

2001 12 05                              2:25 p.m.