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October 27, 1997
(Tourism, Culture and Recreation)

This information is being distributed at the request of Hospitality Newfoundland and Labrador:

NOTE TO EDITORS:

Hospitality Newfoundland and Labrador, in cooperation with the Canadian Tourism Human Resources Council, will officially launch its national and provincial human resource products, programs, and services at Hotel Newfoundland on October 30.

What: Hospitality Newfoundland and Labrador (HNL) will encourage provincial tourism operators to discover Newfoundland and Labrador's most valuable resources and stake their claim to the future. Some of the product launch's exciting activities include the unveiling and display of new human resources products and services, speeches by noted guests such as the President of the Canadian Tourism Human Resource Council (CTHRC), Wendy Swedlove, guided tours of the human resources mine, and a performance by the local theatrical group First Light Productions.

Where: Court Yard of Hotel Newfoundland

When: Thursday, October 30
4:00 p.m. - 6:00 p.m.

Speakers: 
Canadian Tourism Human Resource Council President, Wendy Swedlove
Hospitality Newfoundland and Labrador President, Liam Sneyd
Hospitality Newfoundland and Labrador Executive Director, Cathy Duke
Department of Tourism, Culture and Recreation Representative (To be confirmed)

Theme: Invest in People... Invest in Success!

Other information

In cooperation with the Canadian Tourism Human Resource Council and Canada's 11 other Tourism Education Councils/Tourism Industry Associations, Hospitality Newfoundland and Labrador delivers a number of human resources training and education programs which facilitate the development of a high quality and professional tourism industry in Newfoundland and Labrador.

Contact: Juanita Ford, Coordinator, Standards and Certification Hospitality Newfoundland and Labrador, (709) 722-2000 or toll-free: 1-800-563-0700, fax: (709) 722-8104.

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Backgrounder

Hospitality Newfoundland and Labrador (HNL), the provincial Tourism Industry Association, represents businesses, associations and individuals involved both directly and indirectly in the tourism industry. An essential aspect of HNL's mandate is to develop the human resources component of the tourism industry in order to facilitate the development of a high quality and professional provincial tourism industry.

The Canadian Tourism Human Resource Council serves as a national forum to facilitate human resource development which will support a globally competitive and sustainable Canadian Tourism Industry.

In cooperation with the Canadian Tourism Human Resource Council and Canada's 11 other Tourism Education Councils/Tourism Industry Associations, Hospitality Newfoundland and Labrador has developed a wide variety of projects and programs which enhance human resource development in the province's tourism industry.

Some of the projects and programs to be highlighted at the Product Launch:

SuperHost Atlantic: An internationally recognized Customer Service/Tourism Awareness Training Program which consists of a seven-hour interactive workshop focussing on enhancing communication and customer service skills.

National Tourism Career Awareness Program - Tourism...You Decide How Far To Go:

A presentation program delivered by tourism industry professionals that introduces individuals to Newfoundland and Labrador's and Canada's tourism industries. This national program explores career and entrepreneurial opportunities in tourism and suggests training and education programs to facilitate entry into the industry.

Tourism Careers for Youth (TCY): A national program to assist young people with the transition from school to work. TCY offers a mix of classroom education and on-the-job training in tourism and prepares individuals to work in a variety of tourism-related occupations.

National Occupational Standards: Statements set by the industry that describe the knowledge, skills, and attitude required of an individual to be considered competent in an occupation. Occupational Standards are used by employers to hire, train and evaluate employees, by educators to develop training materials and programs and by the tourism industry to develop certification.

Professional Certification: National recognition of individuals who meet or exceed the industry Occupational Standards. The certification process consists of a written exam, a self-directed performance review, and an industry evaluation. The individual must be working in a particular occupation in order to be certified in that occupation. Professional certification is recognized in all provinces and territories in Canada.